Return & Refund Policy

1. Scope

This policy covers diagnostic fees, workmanship and parts supplied or fitted by STACOM AUTOWORKS SDN BHD at our Puchong workshop. It does not cover used vehicles purchased from third parties or parts bought independently of a workshop service.

2. Diagnostic fee

The flat RM110 diagnostic fee is non-refundable, because it pays for the technician's time on the scan bench. However, if you proceed with the recommended repair within thirty days, that fee is credited against your final invoice in full.

3. Quotation deposits

Some jobs require us to order parts in advance (for example, specialist hybrid sensors or imported European brake components). In those cases we will ask for a deposit equal to the parts cost. If you cancel before we order, we refund 100% of the deposit. If you cancel after we have placed the order, the deposit becomes the supplier's restocking fee — usually 5% to 15% of the deposit. Any balance is refunded within seven days.

4. Workmanship warranty claims

If you believe a job we performed has failed inside the warranty period (six months or 10,000 km), do this:

1. WhatsApp the service advisor with photos or a short clip of the symptom.
2. Bring the car back to the workshop. We re-inspect at no charge.
3. If the workmanship is at fault, we re-do the job at no charge.
4. If a part has failed and the supplier honours the warranty, we replace at no charge.
5. If we cannot replicate the fault, we will give you the full diagnostic notes so you can take them elsewhere.

5. Refund of cash

Cash refunds for services already performed are not standard, because we have already used the parts and labour you paid for. However, if a service was clearly not delivered (for example, an aircon regas that fails within seven days due to our workmanship), we will either redo the work or refund the relevant line item at our discretion. Refunds are issued in the original payment method within seven working days.

6. Customer-supplied parts

If you supply parts from outside our supply chain and they prove faulty, we cannot refund the cost of the part — but we will not charge for the labour to remove it. We will only charge for the labour to fit a replacement part if you bring one.

7. Lost or damaged property

Personal items left in the vehicle remain your responsibility. If something is genuinely damaged by us — a scuffed dashboard, a marked seat — please raise it on the day. We document our handover walkround on a tablet and will compare with you. Substantiated damage is repaired at our cost or settled by goodwill where the cost is small.

8. How to start a claim

Send the workshop a message at [email protected] or through WhatsApp on +60 12-8347 5619. Please include your invoice number, the symptom and any photos. We acknowledge within one working day and aim to resolve inside seven.

9. Statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act 1999 or any other applicable Malaysian law.